If you read online, you’ll see many accounts of people struggling to cancel their Massage Envy membership. And to make matters worse, the Massage Envy website lists very little information about how to cancel your membership. Since there is no formal guidelines for how to cancel, you may try calling your local Massage Envy to explain your situation.
However, attempting to cancel in person or on the phone can be more challenging than you maybe imagined. Once you try to cancel, the receptionist will do everything he or she can to get you to continue on with your membership.
Whether you’re trying to save money or you simply no longer use it, here’s what you need to know to cancel your Massage Envy membership once and for all.
Know Your Contract
Your contract will outline the terms of cancellation. You may find that you will face penalties for early cancellation or may need to provide a certain notice.
If you are a monthly subscriber, it should be much easier to cancel. If you are committed under a contract, then it will be slightly more difficult (but not impossible) to cancel. Unfortunately, if you cancel before your contract ends, it is likely you will end up paying fees.
However, regardless of your contract, you should have no issues cancelling if you move 25 miles away from any Massage Envy facility, or if your doctor provides a note stating that you cannot get massages due to a medical condition.
If you do not have a copy of your contract, simply contact your facility and ask for a copy.
Be Prepared for a Long Notice
Your contract will dictate the length of notice you must give. It may be 30 to 90 days, so check your contract to find for sure.
Unfortunately, they will not reimburse you if you do not use your subscription during this time, so be sure to incorporate it into your budget.
Cancel in Person
It’s easier to cancel in person when you do the work ahead of time.
Write a letter to the company, including your name and contact information. State that you would like to end your contract, and list the end date. Indicate that you have reviewed your contract, and that you will terminate your membership on X date.
Once you have the letter written, bring it to your local Massage Envy facility and give it to the front desk. Before you give them a chance to read the letter, you can just ask when you can expect your membership to officially be terminated and any fees you should incur.
Always be courteous, and ask for confirmation of termination before you leave.
Emailing them may save you a trip and the face to face time.
You can write the same letter as above and send it to firstname.lastname@example.org. Don’t forget to include all of your contact information. You can also request that they send a confirmation email once they have processed your cancellation.